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SUBSCRIPTION BASED PLANS FOR REMOTE DATABASE MANAGEMENT SERVICES

BRONZE

  • Upto 5 Databases Supported
  • Minimum Contract Period*
  • Free consultation*
  • ITIL Standard Support Services
  • Service as per predefined SLAs
  • Dedicated Account Manager
  • Database Support*
  • Database Health Check & Assessment
  • Predefined Checks on daily basis
  • Release and Change Execution
  • Basic Performance Tuning
  • Database Patching
  • Emergency / On-call DBA Support*
  • Database Monitoring*

SILVER

  • Everything in Bronze +
  • 10 Additional Databases Supported
  • Database Upgrade
  • Capacity Planning
  • New Features Configuration
  • Database Backup
  • Database Recovery

GOLD

  • Everything in Bronze & Silver +
  • 20 Additional Databases Supported
  • Weekend Support
  • 15-30 minutes response time
  • High Availability
  • Disaster Recovery
  • Advance Performance Tuning
  • Database software installation

ENTERPRISE

  • Everything in Bronze, Silver & Gold +
  • Unlimited Databases
  • New Database Build
  • Dedicated Account Manager
  • Comprehensive On-boarding
  • Preferential Support

PLEASE NOTE

DESCRIPTION OF STARRED ITEMS

  • Emergency DBA Support will incur extra cost & is not applicable for Gold & Enterprise package
  • 2 hours Expert Consultancy per month
  • DB support definition refer contractual document
  • DB monitoring - this relies on customer's monitoring tools. If required we can set this up with extra cost
  • Minimum 3 months contract for Bronze & Silver
  • Minimum 6 months contract for Gold & Enterprise

PREMIUM ENTERPRISE SERVICES

Contact us to know more about our premium enterprise packages

The Features

  • 1-year lock-in
  • Dedicated Account Manager
  • On-site & Off-site Options
Premium Enterprise
  • Unlimited queries
  • Unlimited Bandwidth
  • Free Consulting
  • Senior Resources
  • 24 hours support
  • Weekly & Monthly Performance Reviews
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